1. YOUR FLIGHT / HOLIDAY CONTRACT

Your contract is with Vinafour Travel Limited, (Registered in Hungary) .When booking a flight or holiday you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. It should be noted that the conditions vary slightly dependant on whether you are booking a 'flight'', ‘package’ or ‘other holiday arrangements’. The following Terms shall have the meanings set out below when used in these booking conditions: Vinafour travel shall be referred to hereinafter as 'the company' in respect of the Booking Conditions in this website. The term 'flight' shall refer to any flight pre-arranged, 'holiday' shall refer to any pre-arranged combination of at least two of the following three items when booked by Vinafour Travel. a) transport; b) accommodation; c) other services not ancillary to transport or accommodation and forming a significant part of the package booked together and for which full payment is made to us. All remaining products, including transport and accommodation booked at separate times and not at an inclusive price constitute 'other travel arrangements', which we arrange as your booking agent. Please note that different terms and conditions may apply between you and any of the airlines, hotels, and tour operators involved in providing your travel arrangements. If you would like to see a copy of any applicable terms and conditions, please submit your request in writing and we will endeavour to meet it. A contract will exist as soon as payment has been accepted and we issue a confirmation invoice. These booking conditions form part of that contract with us.

2. ACCURACY

Please check all details on your invoice and itinerary and notify us immediately of any discrepancies. The name shown on all travel documents should match those on your passport(s). If you are getting married or changing your name, the name(s) on your passport must reflect those on your travel documents. Failure to comply with this may result in amendment charges being levied or possible cancellation of your flights.

3. DEPARTURE TAXES AND SECURITY CHARGES

Your tickets will show all known pre-paid taxes and security charges at the time of booking. It is not always possible to include all departure taxes and security charges on your ticket – in some cases these are payable locally and these are payable to the Government of the Country departed and are non-refundable. If any Government Body, Airport Authority or Airline increases or introduces a tax this will have to be paid on occasion, even if it is after your tickets have been issued.

4. CANCELLATIONS BY YOU

Should you for any reason have to cancel your booking you must give us a written notice of cancellation signed by the person who originally made the booking. Refund of Flight Tickets - Some tickets are non-refundable. Certain types of airline tickets cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge. Tickets returned will be submitted to the respective airline, or their agent, for assessment. As soon as we are reimbursed by the issuing airline or their agent we will forward a refund to you, less loss of deposit, less applicable cancellation and/or administrative charges. Please note that airline refunds for part used tickets and the return half of the airfare are always less than the pro-rata rate and may have no refund value whatsoever. Refunds usually take 8 - 12 weeks but in certain cases may take longer.

Any additional cancellation charges passed on to us by suppliers will be added to this. Once your holiday has commenced, no refund or part refund or unused portion of your holiday will be repaid in event of cancellation by you. Insurance premiums are not refundable outside the 14 day cooling off period. If the reason of your cancellation is covered under the terms of your Insurance Policy, you may be able to reclaim these charges.

5. CANCELLATION BY US

Occasionally it may be necessary to cancel previously confirmed arrangements, which we reserve the right to do. Where your arrangements have been cancelled other than the default in payment, we will offer you the choice of either purchasing alternative arrangements, of at least the same standard if available (with you paying or receiving a refund in respect of any price difference) or receiving a full and immediate refund of all monies paid to us. Except where you fail to make payment in and on time, we will not cancel less than 6 weeks before to departure unless we are forced to do so as a result of 'force majeure'. In this unusual situation, we cannot make any refunds (except where obtained from relevant suppliers), pay any compensation or be responsible for any costs or expenses you may incur as a result.

6. FLIGHT RECONFIRMATION

You must reconfirm all onward and return flight reservations with the relevant airline at least 72 hours prior to departure. This allows the airline to inform you of any unforeseen delays/changes to your itinerary, and provides the airline with contact details for you.

7. LOST OR STOLEN TICKETS

Should tickets become lost or stolen, it is necessary to complete a form of indemnity to be passed to the airline. Some carriers are then prepared to issue replacement tickets immediately but may impose a fee for this. Other airlines require full payment to issue replacement tickets and will refund the amount paid for the original documents at a later date. This process can take up to 18 months.

8. COMPLAINTS

If you have a problem during your holiday, please immediately contact your hotel, tour operator or other service provider who will endeavor to resolve your problem. If this is not possible or satisfactory, please contact Vinafour Travel Limited by phone, fax or email. We aim to answer as soon as possible but please remember time zone differences. If your complaint is not resolved locally, please follow this up with 28 days of your return home by writing to Customer Services, Vinafour Travel, Szugló u.82, 1142 Budapest Hungary, giving your booking reference and all other relevant information. This will assist us to quickly your concerns and speed up our response to you. If you fail to do this we will have been deprived of the opportunity to investigate and rectify your complaint and this may affect your rights under this contract.

25. METHODS OF PAYMENT

Personal Cheques:
We no longer accept personal cheques.
 
Cash:
We accept cash , however clients are advised not to post cash to us.
 
Debit and Credit Cards:
We accept Visa and MasterCard with a 2 % surcharge; American Express and Diners Club incur a 3 % surcharge. If the card is in a name other than the traveler we will require written or faxed authorization from the cardholder, including a photocopy of both sides of the card itself, before any tickets can be released.